sC
susan C
1 reviews | Active since Dec 2016
22 Jul 2021, 10:57
Very bad service
What is going on at sanlam. You phone you hold on for hours, when they decide to answer they drop the phone . Then you send email after email and no one comes back to you. What service are you giving your clients I'm so upset with your guys
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
22 Jul 2021, 11:20Dear Susan
We acknowledge receipt of your complaint. Kindly provide either your ID or policy number in the private field. This will ensure that we direct your complaint to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide either your ID or policy number in the private field. This will ensure that we direct your complaint to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply22 Jul 2021, 11:20
Official
Dear Susan
We acknowledge receipt of your complaint. Kindly provide either your ID or policy number in the private field. This will ensure that we direct your complaint to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide either your ID or policy number in the private field. This will ensure that we direct your complaint to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
22 Jul 2021, 13:01Dear Susan
Can you please provide more detail regarding your complaint.
We would like to resolve the matter as soon as possible.
Thank you and stay safe
Kind regards
Client Relations
Can you please provide more detail regarding your complaint.
We would like to resolve the matter as soon as possible.
Thank you and stay safe
Kind regards
Client Relations
Sanlam's reply22 Jul 2021, 13:01
Official
Dear Susan
Can you please provide more detail regarding your complaint.
We would like to resolve the matter as soon as possible.
Thank you and stay safe
Kind regards
Client Relations
Can you please provide more detail regarding your complaint.
We would like to resolve the matter as soon as possible.
Thank you and stay safe
Kind regards
Client Relations
Sanlam's replyOfficial
22 Jul 2021, 13:32Thanks Susan
The complaint has been sent to our Employee Benefits department for urgent handling.
Their office will be in contact with you shortly.
Kind regards
Client Relations
The complaint has been sent to our Employee Benefits department for urgent handling.
Their office will be in contact with you shortly.
Kind regards
Client Relations
Sanlam's reply22 Jul 2021, 13:32
Official
Thanks Susan
The complaint has been sent to our Employee Benefits department for urgent handling.
Their office will be in contact with you shortly.
Kind regards
Client Relations
The complaint has been sent to our Employee Benefits department for urgent handling.
Their office will be in contact with you shortly.
Kind regards
Client Relations
Sanlam's replyOfficial
23 Jul 2021, 09:16Good day Susan We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply23 Jul 2021, 09:16
Official
Good day Susan We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations