LR
Lucille R
1 reviews | Active since Apr 2017
01 Mar 2021, 15:13
Very bad service ,been waiting 7 months
Very bad service , trying to get a hold of a person named Jabulile Kau with regards to a provident fund benefit as the member is now deceased.
Its been 7 months now still no luck. The call center doesn't work either ,they just keep putting you through to different numbers.
Jabulile does not answer her phone either, was told she is in charge of the policy. I keep wasting airtime trying to get a hold of her.
Beware all people who have provident funds with sanlam you will never get help.
Helpful (0)
Replies (2)0
Replies (2)Sanlam's replyOfficial
01 Mar 2021, 15:38Dear Lucille
We acknowledge your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you soon.
Stay safe and kind regards
Client Relations
We acknowledge your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you soon.
Stay safe and kind regards
Client Relations
Sanlam's reply01 Mar 2021, 15:38
Official
Dear Lucille
We acknowledge your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you soon.
Stay safe and kind regards
Client Relations
We acknowledge your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you soon.
Stay safe and kind regards
Client Relations
Sanlam's replyOfficial
04 Mar 2021, 08:13Dear Lucille
We have received feedback that the relevant department has provided you with feedback. If you have any further enquiries relating to this matter, please feel free to contact the consultant directly for a more expeditious handling of your matter.
Kind regards,
Sanlam Client Relations
We have received feedback that the relevant department has provided you with feedback. If you have any further enquiries relating to this matter, please feel free to contact the consultant directly for a more expeditious handling of your matter.
Kind regards,
Sanlam Client Relations
Sanlam's reply04 Mar 2021, 08:13
Official
Dear Lucille
We have received feedback that the relevant department has provided you with feedback. If you have any further enquiries relating to this matter, please feel free to contact the consultant directly for a more expeditious handling of your matter.
Kind regards,
Sanlam Client Relations
We have received feedback that the relevant department has provided you with feedback. If you have any further enquiries relating to this matter, please feel free to contact the consultant directly for a more expeditious handling of your matter.
Kind regards,
Sanlam Client Relations
