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JZ
Jakkie Z

1 reviews | Active since Apr 2018

16 Feb 2024, 12:31

Very bad service and communication

Pathetic service from Sanlam...lots of admin mistakes and you do not even get a reply receipt on a complaint email let alone a reply on the email itself! I will not recommend Sanlam.

0
Replies (4)
Sanlam
Sanlam's reply16 Feb 2024, 12:39
Official
Good day Jakkie  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
 
 Regards
 Sanlam Client Care
Sanlam
Sanlam's reply19 Feb 2024, 10:41
Official
Good morning Jakkie

We have received feedback that you have been contacted.

Regards
Sanlam Client Care
JZ
Jakkie Z's update19 Feb 2024, 11:26
Reviewer Update
Yes thank you - I have been contacted and the case is being referred to senior management. to address their system issues etc.

It is just very sad that through the normal Sanlam complaints channel, you do not get a quick response...thank goodness for "hellopeter" you are helping and assisting customers in South Africa...we appreciate your forum!
Sanlam
Sanlam's reply19 Feb 2024, 11:49
Official
Thank you for the feedback, Jakkie.

Regards
Sanlam Client Care