Very bad service

Item: Sanlam
Rating: 1
Author: keshon S

It's been over a month since I asked for a 2 pot withdrawal all I got was a reference number, I've sent emails, tried calling even used the WhatsApp portal ,I haven't received any feedback just automated responses very bad customer care it's like they don't care about clients

Helpful (0)

Replies (4)

Sanlam's replyOfficial

18 Nov 2024, 21:13

Good day Keshon
We apologise for your service experience and have arranged for urgent assistance from Sanlam Life and Savings.
RegardsSanlam Client Care

Sanlam's reply18 Nov 2024, 21:13

Official

Good day Keshon
We apologise for your service experience and have arranged for urgent assistance from Sanlam Life and Savings.
RegardsSanlam Client Care

Sanlam's replyOfficial

21 Nov 2024, 14:11

Good afternoon Keshon

We have received feedback that you have been assisted.

Regards
Sanlam Client Care

Sanlam's reply21 Nov 2024, 14:11

Official

Good afternoon Keshon

We have received feedback that you have been assisted.

Regards
Sanlam Client Care

keshon S's updateReviewer Update

22 Nov 2024, 11:47

Thank you Sanlam for sorting out my issue the response was good and problem solved

keshon S's update22 Nov 2024, 11:47

Reviewer Update

Thank you Sanlam for sorting out my issue the response was good and problem solved

Sanlam's replyOfficial

23 Nov 2024, 10:17

Thank you for the feedback, Keshon.

We appreciate it.

Regards
Sanlam Client Care

Sanlam's reply23 Nov 2024, 10:17

Official

Thank you for the feedback, Keshon.

We appreciate it.

Regards
Sanlam Client Care