WK
Wilmare K

1 reviews | Active since Feb 2023

17 May 2023, 13:03

Very bad service

<div>Good day I would like to share my unhappy services from Sanlam trust on the 3 may I notified them the a trust fund member of them ....ref no.***1 was down with dental issues....I didn't get any communication from them until I've foned them again on the 16 may then they told me to take the minor to doc Wich I did ....the Docter discoverd that the teeth have affected his tonsels and a tumy bug ....I've scanned that info in to them this morning after 8 I found to hear they told me that the email was received as the minor is not in school but in bed ....won't be able to ritgh June exams ...they refuse to communicate....the child is now in bed waiting on them to get medical assistants ....pls parents be aware of investment in them ur love ones will suffer and left to die ....when u gone ....</div>

0
Replies (5)
Sanlam
Sanlam's reply17 May 2023, 13:53
Official
Good day Wilmare

We are sorry to hear this.  Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply17 May 2023, 15:40
Official
Good afternoon Wilmare

We have received confirmation that you have been contacted.

Regards
Sanlam Client Care
WK
Wilmare K's update17 May 2023, 16:16
Reviewer Update
Thanks allot

WK
Wilmare K's update17 May 2023, 16:26
Reviewer Update
Dear Ms Koopman as per our conversation earlier, kindly note that all future ad-hoc payments has been stopped with immediate effect until further investigation. Please note your maintenance will be processed as per usual. Kind Regards Sanlam Trust*Terms on www.sanlam.co.za This was the sms I've received after reporting them on hello Peter....so this minor father past on leaving him this money to servive .....but they have decided that this child should be Barried alive while they making intress on his money ....all newspapers will be informed if all my child's funds is not release with in the next 3 days ....people pls if u need any information ABT Sanlam operations do email me ....if u can still make wise decision don't leave money in there care
WK
Wilmare K's update19 May 2023, 10:33
Reviewer Update
Good day just received fone call from Yolanda Van schalkwyk to say that she wouldn't pay a penny further to this policy... because all my documents I've send in was ***** documents...so no I've made peace that she have the last say over minors money and the minor can speak for himself to say if he was necklacted or hungry or less fortunate....