very bad service

Item: Sanlam
Rating: 1
Author: Eugene S

Bad service. I got phoned from Cape Town to review my policies from number ********** . When I asked as to why my broker is not phoning me she just slammed the phone down.

Very rude - bad service

Helpful (0)

Replies (2)

Sanlam's replyOfficial

16 Jan 2019, 14:16

Dear Eugene

We acknowledge receipt of your complaint. We will contact you to obtain more information relating to your complaint. Please accept our sincere apologies for the inconvenience caused.

Kind Regards,
Client Relations

Sanlam's reply16 Jan 2019, 14:16

Official

Sanlam's replyOfficial

18 Jan 2019, 13:40

Dear Eugene

We tried calling you with out any success. Our consultant sent you an e-mail requesting for a convenient time to make contact with you. When you have a moment please respond to his e-mail.

Kind Regards
Client Relations

Sanlam's reply18 Jan 2019, 13:40

Official