1 reviews | Active since Dec 2017
Very bad service
what kind of insurance company that drops the phone on its clients. I tried to query on my existing insurance and multiple times the line was cut. I do not want to keep the insurance anymore because its clear they will cut the call at claims stage.
Dear L Mkagake,
We again apologise for what has happened and for any inconvenience caused in this regard. We are really sorry that you feel our service has not been up to standard. We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the claim has been paid, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Dear L Mkagake,
We again apologise for what has happened and for any inconvenience caused in this regard. We are really sorry that you feel our service has not been up to standard. We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the claim has been paid, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Dear L Makgake,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Your complaint reference number is 12367. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Dear L Makgake,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Your complaint reference number is 12367. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team