KL
Ken L
1 reviews | Active since Jan 2012
23 Jun 2020, 00:52
Very bad customer service
Battled to get a Last Will and Testament out of this company for over 6 months. So did my sister. Eventually Covid19 forced us into lockdown. I am in the high risk group and will probably die if I get Covid. With no Will. I've now drawn one up myself and told Sanlam to get lost. After numerous complaints they contacted me in the Level 5 lockdown but couldn't refer me to another consultant. I obviously wasn't interested in using the one who neglected me for 6 months. You go figure. This is not the first time I've had problems with them. I'm also not interested in any feedback or any further contact with them
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
23 Jun 2020, 06:10Dear Ken
We are sorry to hear about your negative experience. We will refer your feedback to the management team to address.
Kind regards
Sanlam Client Relations
We are sorry to hear about your negative experience. We will refer your feedback to the management team to address.
Kind regards
Sanlam Client Relations
Sanlam's reply23 Jun 2020, 06:10
Official
Dear Ken
We are sorry to hear about your negative experience. We will refer your feedback to the management team to address.
Kind regards
Sanlam Client Relations
We are sorry to hear about your negative experience. We will refer your feedback to the management team to address.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
25 Jun 2020, 09:50Dear Ken
Sanlam Trust has informed our office that you have been contacted and that a will was drafted in March this year for you to approve and sign.
You are welcome to make direct contact with them should you have enquiries.
Kind regards
Client Relations
Sanlam Trust has informed our office that you have been contacted and that a will was drafted in March this year for you to approve and sign.
You are welcome to make direct contact with them should you have enquiries.
Kind regards
Client Relations
Sanlam's reply25 Jun 2020, 09:50
Official
Dear Ken
Sanlam Trust has informed our office that you have been contacted and that a will was drafted in March this year for you to approve and sign.
You are welcome to make direct contact with them should you have enquiries.
Kind regards
Client Relations
Sanlam Trust has informed our office that you have been contacted and that a will was drafted in March this year for you to approve and sign.
You are welcome to make direct contact with them should you have enquiries.
Kind regards
Client Relations
KL
Ken L's updateReviewer Update
25 Jun 2020, 11:11Your reply is unsatisfactory.
1) Did yoi read my post? I did say you contacted me in the level5 lockdown. READ THE POST!
2) DOES THAY EXPLAIN WHY MY SISTER NEVER GOT HER WILL. AFTER NUMEROUS REQUESTS
3) DOES THAT EXPLAIN WHY I HAD TO WAIT FOR APROX 6 MONTHS
4) DOES IT EXPLAIN WHY I WAS NOT GIVEN A DIFFERENT CONSULTANT AFTER I REQUESTED ONE?
5) Just for your additional information... The will they sent me was faulty and not what I requested. I requested an alteration. This was not done. I'm not signing a faulty will. WILL YOU?
6) Once again the quality of you investigation and response re-inforces my poor review of your organization
7) The fact that you bothered to respond is one of the only reasons I gave you one star. The other reason is I don't get the option to rate you lower
Now please THIS TIME honour my request not to contact me or give me any more feedback
1) Did yoi read my post? I did say you contacted me in the level5 lockdown. READ THE POST!
2) DOES THAY EXPLAIN WHY MY SISTER NEVER GOT HER WILL. AFTER NUMEROUS REQUESTS
3) DOES THAT EXPLAIN WHY I HAD TO WAIT FOR APROX 6 MONTHS
4) DOES IT EXPLAIN WHY I WAS NOT GIVEN A DIFFERENT CONSULTANT AFTER I REQUESTED ONE?
5) Just for your additional information... The will they sent me was faulty and not what I requested. I requested an alteration. This was not done. I'm not signing a faulty will. WILL YOU?
6) Once again the quality of you investigation and response re-inforces my poor review of your organization
7) The fact that you bothered to respond is one of the only reasons I gave you one star. The other reason is I don't get the option to rate you lower
Now please THIS TIME honour my request not to contact me or give me any more feedback
KL
Ken L's update25 Jun 2020, 11:11
Reviewer Update
Your reply is unsatisfactory.
1) Did yoi read my post? I did say you contacted me in the level5 lockdown. READ THE POST!
2) DOES THAY EXPLAIN WHY MY SISTER NEVER GOT HER WILL. AFTER NUMEROUS REQUESTS
3) DOES THAT EXPLAIN WHY I HAD TO WAIT FOR APROX 6 MONTHS
4) DOES IT EXPLAIN WHY I WAS NOT GIVEN A DIFFERENT CONSULTANT AFTER I REQUESTED ONE?
5) Just for your additional information... The will they sent me was faulty and not what I requested. I requested an alteration. This was not done. I'm not signing a faulty will. WILL YOU?
6) Once again the quality of you investigation and response re-inforces my poor review of your organization
7) The fact that you bothered to respond is one of the only reasons I gave you one star. The other reason is I don't get the option to rate you lower
Now please THIS TIME honour my request not to contact me or give me any more feedback
1) Did yoi read my post? I did say you contacted me in the level5 lockdown. READ THE POST!
2) DOES THAY EXPLAIN WHY MY SISTER NEVER GOT HER WILL. AFTER NUMEROUS REQUESTS
3) DOES THAT EXPLAIN WHY I HAD TO WAIT FOR APROX 6 MONTHS
4) DOES IT EXPLAIN WHY I WAS NOT GIVEN A DIFFERENT CONSULTANT AFTER I REQUESTED ONE?
5) Just for your additional information... The will they sent me was faulty and not what I requested. I requested an alteration. This was not done. I'm not signing a faulty will. WILL YOU?
6) Once again the quality of you investigation and response re-inforces my poor review of your organization
7) The fact that you bothered to respond is one of the only reasons I gave you one star. The other reason is I don't get the option to rate you lower
Now please THIS TIME honour my request not to contact me or give me any more feedback
Sanlam's replyOfficial
25 Jun 2020, 11:41Dear Ken
We acknowledge your reply and will honour your request.
Kind regards
Client Relations
We acknowledge your reply and will honour your request.
Kind regards
Client Relations
Sanlam's reply25 Jun 2020, 11:41
Official
Dear Ken
We acknowledge your reply and will honour your request.
Kind regards
Client Relations
We acknowledge your reply and will honour your request.
Kind regards
Client Relations