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Raymond M

1 reviews | Active since Jul 2023

03 Apr 2024, 12:23

Very bad customer care and communication

Hello Peter.

Am very disappointed in Sanlam, I have been trying to contact Sanlam with regards to Pension fund queries. Their communication lines are very poor had to wait on the call for 20 minutes with no answer and I've sent numerous emails with no response either. Very poor customer care.

0
Replies (7)
Sanlam
Sanlam's reply03 Apr 2024, 13:12
Official
Good afternoon Raymond

We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply03 Apr 2024, 15:19
Official
Hello Raymond

We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.

Regards
Sanlam Client Care
RM
Raymond M's update04 Apr 2024, 15:36
Reviewer Update
Hi Sanlam,

I am very frustrated as am writing this. I haven't got any assistance thus far only received email saying they will assist. I haven't heard anything tangible from you guys. I think i might as well change you guys after this
Sanlam
Sanlam's reply04 Apr 2024, 15:44
Official
Hello Raymond

We are sorry to learn that you have not yet been assisted.

We have followed up with the responsible team.

Regards
Sanlam Client Care
RM
Raymond M's update04 Apr 2024, 15:54
Reviewer Update
Hi, it's been 3 weeks been told that it's being followed up and being investigated.
RM
Raymond M's update04 Apr 2024, 15:57
Reviewer Update
I really don't understand what's difficult with approving the claim to be honest and why do we have to escalate you Sanlam every time. I wish i had listened to my friend when he told me that you guys are only care when its time to deduct not when its time to pay
Sanlam
Sanlam's reply05 Apr 2024, 08:56
Official
Good morning Raymond

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care