Verrry angry

Submitted my provident fund on the 10th of January received sms on the 20th of January that my forms were received must wait for 30 days just got curious since no communication has been made did follow up on the 13th of January only to find out they couldn't open my documents as they were password protected non of that was communicated to me had to resend the form again don't really think it's fair only resigned to get money to pay for my mom's operation now I'm just waiting on God knows what your watsapp line is just useless nje email you reply after 3days and the also sound like robots can you kindly contact me and release my funds!!!