Utterly POOR Service with regards to Supervisors doing their work and employees answering phones/providing feedback

---------- Forwarded message --------- From: Adele Botha <***> Date: Tue, 24 Nov 2020, 08:41 Subject: Fwd: [EXTERNAL] Re: *** ***95 VAN DER WATT A - URGENT To: <***> Cc: <***>, Katleho Tsotetsi (SC) <***>

Good morning Natasha

Please see all correspondence below. Would you please be so kind as to urgently assist with the authorization?

This is really an urgent matter and in all honesty I do feel that this has been dragged out for long enough. As a client of such a big and well known company, I am shocked at the utter POOR service from SANLAM!

It seems that the only person who is actually committed to their company and work is Katleho Tsotetsi.

Please be so kind as to let me know what the hold up is!!!

Thank you

Adele Van der Watt

---------- Forwarded message --------- From: Katleho Tsotetsi (SC) <***> Date: Tue, 24 Nov 2020, 08:25 Subject: RE: [EXTERNAL] Re: *** ***95 VAN DER WATT A To: Adele Botha <***>

Good day Adele

I have forwarded your claim for authorisation to my Supervisors on Friday last week already, I don’t know why they are taking so long and I have sent emails reminding them. Please send an email to Natasha Singh (SC) <***> , asking when is it going to be paid out.

Thank you Katleho Tsotetsi

Administrator Employee Benefits: Private Funds

Sanlam Corporate: Core Operations

Westend Office Park, Block D, 254 Hall Street , Centurion, 0157

From: Adele Botha <***> Sent: 23 November 2020 10:09 AM To: Katleho Tsotetsi (SC) <***> Subject: Re: [EXTERNAL] VAN DER WATT A

Good day Katleho

Any feedback yet?

On Fri, 20 Nov 2020, 11:16 Katleho Tsotetsi (SC), <***> wrote:

Good day Adele

Is the payment made yet? If not, it will be made today or during the weekend.

Thank you Katleho Tsotetsi

Administrator Employee Benefits: Private Funds

Sanlam Corporate: Core Operations

Westend Office Park, Block D, 254 Hall Street , Centurion, 0157

From: Adele Botha <***> Sent: 17 November 2020 2:57 PM To: Katleho Tsotetsi (SC) <***> Subject: Re: [EXTERNAL] VAN DER WATT A

Any feedback yet on this?

On Tue, 17 Nov 2020, 13:25 Adele Botha, <***> wrote:

Katleho,

One more question, can you please confirm what the amount is that will be paying out after tax deduction?

On Tue, 17 Nov 2020, 11:18 Katleho Tsotetsi (SC), <***> wrote:

Good day

Yes you are correct in so saying. I checked this morning, so far so good. Please be on the lookout for my emails if anything is wrong

Thank you

Katleho Tsotetsi

Administrator Employee Benefits: Private Funds

Sanlam Corporate: Core Operations

Westend Office Park, Block D, 254 Hall Street , Centurion, 0157

From: Adele Botha <***> Sent: 17 November 2020 10:46 AM To: Katleho Tsotetsi (SC) <***> Subject: Re: [EXTERNAL] VAN DER WATT A

Good morning Katleho,

I am just following up on my withdrawl claim? Am I correct in saying that I can expext payment somewhere in this week?

Your urgent response is greatly appreciated.

Thank you for all of your assistance.

Kind regards Adele Van der Watt

On Wed, 11 Nov 2020, 09:47 Katleho Tsotetsi (SC), <***> wrote:

Good day Adele

I acknowledge the receipt of your email.

Everything is intact so far, I am pushing it for the 2 weeks max promise.

Thank you

Katleho Tsotetsi

Administrator Employee Benefits: Private Funds

Sanlam Corporate: Core Operations

Westend Office Park, Block D, 254 Hall Street , Centurion, 0157

From: Adele van der Watt <***> Sent: 11 November 2020 8:53 AM To: Katleho Tsotetsi (SC) <***> Subject: RE: [EXTERNAL] VAN DER WATT A

Good day Katleho,

I hope you are doing well?

Would you please be so kind as to supply me with an update regarding my withdrawal claim? I know you told me to give it 2 weeks time, however I just want to make sure that everything is still on track.

My vehicle’s engine overheated and currently I have no transport. I have to pay a shocking amount of R18K to get my vehicle fixed.

Your response would be greatly appreciated in this regard.

Thank you

Kindest Regards

Adele Van der Watt

From: Katleho Tsotetsi (SC) Sent: Tuesday, 03 November 2020 15:48 To: Adele Botha Subject: RE: [EXTERNAL] VAN DER WATT A

Yes indeed. I will sort out your claim, give it 2 weeks max. Don’t hesitate to send me an email if you got questions, I will respond.

Katleho Tsotetsi

Administrator Employee Benefits: Private Funds

Sanlam Corporate: Core Operations

Westend Office Park, Block D, 254 Hall Street , Centurion, 0157

From: Adele Botha <***> Sent: 03 November 2020 1:35 PM To: Katleho Tsotetsi (SC) <***> Subject: Re: [EXTERNAL] VAN DER WATT A

Are those documents acceptable?

On Tue, 03 Nov 2020, 13:05 Katleho Tsotetsi (SC), <***> wrote:

Good day

Received

Thank you

Katleho Tsotetsi

Administrator Employee Benefits: Private Funds

Sanlam Corporate: Core Operations

Westend Office Park, Block D, 254 Hall Street , Centurion, 0157

From: Adele Botha <***> Sent: 03 November 2020 12:41 PM To: Katleho Tsotetsi (SC) <***> Subject: [EXTERNAL] Re: VAN DER WATT A

Kindly find attached Marriage certificate. However, I can't understand why you say my id and bank account don't match as my bank account with Capitec Bank is registered on Miss A. Botha and my id still indicates Miss A. Botha.

Regards

On Tue, 03 Nov 2020, 12:24 Katleho Tsotetsi (SC), <***> wrote:

Good day

Kindly note the details on your ID do not match the ones on your Capitec bank statement Please furnish me, on this email address, with a document indicating the reason for this (eg. Marriage certificate).

Thank you Katleho Tsotetsi

Administrator Employee Benefits: Private Funds Sanlam Corporate: Core Operations