Utterly disgusted by Sanlam, delays in pension withdrawal payout

Sanlam was the pension fund administrators appointed by my previous employer. I resigned in February and my last day was on the 28th February 2023. I requested a pension withdrawal in March and submitted all documents to Sanlam, the administration of my fund withdrawal was assigned to in Bongani Mabena.

On the 16th of April SARS issued a tax directive to Bongani. I then communicated again with Bongani on the 22nd April, where he confirmed that all the necessary authorisations and tax directives were received and payment has been processed. He then indicated that the money will reflect in my account by Wednesday 26th April.

I have been trying to contact the fund line 0860 100 *** since Wednesday the 26th upon realising that the funds have not reflected. The line is on an automated response. Yesterday I sent an email to Bongani and received an automated response that the administration of my former employer has been moved from Sanlam to Alexander Forbes effective 1st May 2023.

I called AF and they claim that they have no record of my fund and they are on downtime until the 15th May 2023. This is unacceptable as it goes against the agreement I signed with Sanlam that my funds will be paid in 4-6weeks, which in this case my payout is overdue at the current moment.