Utterly disappointed 😞

I've been a client of Assupol for 10 years, never had any issues because I never claimed. Now that I want to make changes to my policy, I cannot get hold of them. I've been trying since the beginning of August 2022, I sent emails and tried calling several times, but no one responds. I even sent an email to the complaints department, and no joy there as well. I'm gutted. They ate my money for 10 years and this is the treatment I receive from them.