Useless service for Implats pension fund

The beginning of August, I app**** to withdraw my funds. They did nothing. All forms were submitted on 12 August by the company. Delwaine Gresse, the specialist, closed the incident without reading her mails. Two weeks ago i phone to query the payout, Delwaine admitted to making the mistake and promised to fast track it. She also promised to give me a statement and updates. Monday I phoned again. Delwaine still hasn't given me updates and I was promised a payout by today. Still nothing. With over an hour on the phone with Sanlam and various people, I am now promised by Tuesday. Is Sanlam so useless, or is it just some of the employees? Further Delwaine does not answer mails and I still havn't recieved a statement.