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WC
Wynand C

1 reviews | Active since Apr 2018

05 Sept 2021, 20:27

Useless service

Useless bunch of people , have gap cover with them for more than a year now , rejecting 100% of all claims , never call you back , no experience at all , BE CAREFUL THESE GUYS ATE SNAKES AND ARE QUICK TO DEBIT YOUR ACCOUNT BUT CAN ASSIST WITH ANYTHING.

USELESS AS ****

0
Replies (8)
Sanlam
Sanlam's reply05 Sept 2021, 20:32
Official
Good day, Wynand We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.  RegardsClient Relations
WC
Wynand C's update05 Sept 2021, 20:46
Reviewer Update
Oky lets see if this happens just like your consultant said he will call be back in 15 min and its been 3 days 👎👎👎👎👎
Sanlam
Sanlam's reply05 Sept 2021, 20:48
Official
Dear Wynand

Please accept our apology for the service received. One of our consultants will be in touch with you tomorrow morning. 

Kind regards,
Sanlam Client Relations
WC
Wynand C's update05 Sept 2021, 20:52
Reviewer Update
Make sure someone with experience calls not some guy with a grade 5 education level, i am 99% on canceling my policy with you so they better be good or else ill go somewhere else. Have a great evening
Sanlam
Sanlam's reply06 Sept 2021, 08:35
Official
Dear Wynand

Your comments are noted and they will be in touch with you. 

Regards
Sanlam Client Relations
Sanlam
Sanlam's reply06 Sept 2021, 12:08
Official
Dear Wynand 

One of our consultants tried calling you but we were unable to reach you. Please provide a convenient time for a call back. 

Kind regards
Sanlam Client Relations
WC
Wynand C's update06 Sept 2021, 12:36
Reviewer Update
You can call anytime
Sanlam
Sanlam's reply06 Sept 2021, 12:57
Official
Thank you, Wynand

We have informed the consultant. They will contact you again. 

Thank you and regards
Sanlam Client Relations