Useless service

I have been trying to get ahold of a consultant for over 2 weeks now calling everyday and being helped by a computer then having to hold 10 - 20 min for a actual person to answer - which never happens. You did not debit my policy, i cant get ahold of anyone to help - send emails no response. CAN BELIEVE I AM SAYING THIS BUT SANLAM HAS BECOME WORSE THEN ESKOM. NO COSTOMER SERVICE you can not tell me that everyday you have high call volumes or no one to call.