Useless Sanlam Reality
In December 2017 I received an email that my medical aid will no longer be partnering with Sanlam Reality and that a consultant will phone me to discuss the options available and the impact it will have on my gym membership.
No one phoned me so instead I decided to phone Sanlam Reality to ask them what is going on (this was around the beginning of March 2018). I rated the service bad as the consultant didn't answer my query and said someone will phone me, needless to say no one phoned me.
I have tried at least 4 times thereafter to resolve this, to no avail.
What more must I do to get feedback? I have BEGGED for service, to no avail. Your admin and customer service is simply not up to scratch.
Good day
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the service your experience thus far.
We will arrange for urgent investigation.
Kind Regards,
Client Relations
Good day
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the service your experience thus far.
We will arrange for urgent investigation.
Kind Regards,
Client Relations
Good day
We have been informed that one of our Reality representatives made contact with you and assisted you with your complaint.
Kind Regards,
Client relations
Good day
We have been informed that one of our Reality representatives made contact with you and assisted you with your complaint.
Kind Regards,
Client relations