Useless Sanlam

Sanlam is the most slow, *********** and have a very pathetic service I have never encountered before, they are just so useless in terms of their administration that they can't even keep promises to finalize queries. I have cancelled my policy with them on the 22 June 2018 and got confirmation that the matter will be finalized on the 20 July 2018, it wasn't finalized and I called on the 20 July 2018, I was told it wasn't even worked on but they will send an email to get it finalized urgently in terms of the refund. Then got an email saying this will be finalized 01 August 2018, which I can't wait that long again because I waited for 4 weeks already. Anyone who has a Sanlam policy must rethink themselves because you'll regret for a long time especially when it comes to claims as they can't handle their admin. Sanlam is actually think backwards.