Useless company

Item: Sanlam
Rating: 1
Author: Tertia L

Sanlam is refusing to help me. They put the phone down when you call. They do not reply. I am struggling to obtain my IRP5 for 2020 for a tax directive. Sars contacted me and states that I need this for my refund to be released. Sanlam is refusing to provide this vital information. They are pathetic and withholding this information from me ********ly.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

21 Oct 2024, 09:47

Good day Tertia We are sorry to hear of your poor client service experience. We have requested additional information on your previous posts. To date we have not received the requested information.
Please respond to our private message. Regards
Sanlam Client Care

Sanlam's reply21 Oct 2024, 09:47

Official

Tertia L's updateReviewer Update

21 Oct 2024, 09:54

I don't have the policy number. My pension was paid in a lumo sum in 2020. Sars indicated that you must provide my IRP5 TAX DIRECTIVE for this period as there is a refund to be paid by Sars to me.

Tertia L's update21 Oct 2024, 09:54

Reviewer Update

I don't have the policy number. My pension was paid in a lumo sum in 2020. Sars indicated that you must provide my IRP5 TAX DIRECTIVE for this period as there is a refund to be paid by Sars to me.

Sanlam's replyOfficial

21 Oct 2024, 10:00

Thank you for confirming. We have referred your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply21 Oct 2024, 10:00

Official

Thank you for confirming. We have referred your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's replyOfficial

22 Oct 2024, 15:52

Good day Tertia
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance. Regards
Sanlam Client Care

Sanlam's reply22 Oct 2024, 15:52

Official

Good day Tertia
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance. Regards
Sanlam Client Care