TM
Thapelo M
1 reviews | Active since Jun 2019
16 Oct 2020, 07:55
Useless company and does not care
Sanlam is so useless and ridiculous... I've been calling to do a follow up on my provident pay out but immediately I mention Netstar or Altron I get transferred from department to the other then they hang up on me... Sanlam does not even deserve this star the need I minus...
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
16 Oct 2020, 08:14Dear Thapelo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
Sanlam's reply16 Oct 2020, 08:14
Official
Dear Thapelo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
Sanlam's replyOfficial
16 Oct 2020, 10:03Dear Thapelo
We have been informed that one of our consultants has tried calling you but it goes straight to voicemail. Kindly note that they are busy investigating your matter and will keep you informed.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has tried calling you but it goes straight to voicemail. Kindly note that they are busy investigating your matter and will keep you informed.
Kind regards,
Sanlam Client Relations
Sanlam's reply16 Oct 2020, 10:03
Official
Dear Thapelo
We have been informed that one of our consultants has tried calling you but it goes straight to voicemail. Kindly note that they are busy investigating your matter and will keep you informed.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has tried calling you but it goes straight to voicemail. Kindly note that they are busy investigating your matter and will keep you informed.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
19 Oct 2020, 09:19Dear Thapelo
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you via email and provided you and update regarding the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards
Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you via email and provided you and update regarding the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards
Sanlam Client Relations
Sanlam's reply19 Oct 2020, 09:19
Official
Dear Thapelo
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you via email and provided you and update regarding the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards
Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you via email and provided you and update regarding the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards
Sanlam Client Relations