LV
Lourens V

1 reviews | Active since Feb 2018

04 Jul 2018, 10:26

Useless client service

Excuses after more excuses, don't get back to you, you the client need to follow up with them. Paperwork not correct... what? Doesn't help to phone as the Cape Town branch never answers, so have to correspond through email. Be better. Please just be better.

0
Replies (2)
Sanlam
Sanlam's reply04 Jul 2018, 11:06
Official

Good day

We acknowledge receipt of your complaint. We will refer this to the relevant department for investigation and request that they make contact with you.

Thank you for taking the time out and for bringing this to our attention.

Kind Regards,

Best regards,

Sanlam
Sanlam's reply05 Jul 2018, 12:17
Official

We have been informed that Ms lamm is busy with your request and will keep you informed.

Kind Regards,

Client Relations

Best regards,