TM
Thandiwe M

1 reviews | Active since Jan 2016

19 Aug 2016, 10:53

Useless Call center

<p>Need to register for the online profile service for unti trusts. Could not do as I did not have an email address or cellphone number to verify my details. I was advised to call the help centre, which I did. The agent was completely useless, she didnt even bother to ask what she could help me with. I also tried sending an email, got a service call number, however after 3 days, I was never contacted or helped. </p>

0
Replies (2)
Sanlam
Sanlam's reply19 Aug 2016, 12:01
Official

Dear Thandiwe

We acknowledge receipt of your complaint and will arrange for urgent investigation.

Kind Regards

Client Relations

Sanlam
Sanlam's reply22 Aug 2016, 07:44
Official

Dear Thandiwe

We have been informed that a consultant from our Sanlam Collective Investments department made contact with you on Friday. They have informed you that you will have to update your fathers details . Once done he can register himself online. They provided you with their direct contact details.

Kind Regards

Client Relations