TH
TUMI H
1 reviews | Active since Sept 2020
22 Jul 2021, 14:47
Useless Call Center
What is going on at sanlam. You phone you hold on for hours, when they decide to answer they drop the phone . Then you send email after email and no one comes back to you. What service are you giving your clients I'm so upset with your guys
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Sanlam's replyOfficial
22 Jul 2021, 15:24 Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply22 Jul 2021, 15:24
Official
Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Kind regards
Client Relations