IA
Ian A
1 reviews | Active since Jul 2019
30 Dec 2025, 12:08
USELESS ANSWERING SERVICE/"SWITCHBOARD"
Pathetic "switchboard service" Useless Bot route A TOTAL WASTE OF MONEY AND TIME BY THE CALLER/CLIENT Have a person answering your call Indicate approximate waiting time and number in queue
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
30 Dec 2025, 12:26Good day, Ian
Thank you for your review.
Which number did you call?
Should there be a matter that we may assist with, you are welcome to provide us with more information via private reply.
Regards
Sanlam Client Care
Thank you for your review.
Which number did you call?
Should there be a matter that we may assist with, you are welcome to provide us with more information via private reply.
Regards
Sanlam Client Care
Sanlam's reply30 Dec 2025, 12:26
Official
Good day, Ian
Thank you for your review.
Which number did you call?
Should there be a matter that we may assist with, you are welcome to provide us with more information via private reply.
Regards
Sanlam Client Care
Thank you for your review.
Which number did you call?
Should there be a matter that we may assist with, you are welcome to provide us with more information via private reply.
Regards
Sanlam Client Care
IA
Ian A's updateReviewer Update
03 Jan 2026, 14:24so what now??????????????????????????????????
Is that it re my review submitted re my complaint?????????????
Is that it re my review submitted re my complaint?????????????
IA
Ian A's update03 Jan 2026, 14:24
Reviewer Update
so what now??????????????????????????????????
Is that it re my review submitted re my complaint?????????????
Is that it re my review submitted re my complaint?????????????
Sanlam's replyOfficial
04 Jan 2026, 09:57Good morning, Ian
Thank you for your message.
We have relayed your review to the team responsible for the telephony processes of the Client Care Centre.
Your review is appreciated as it allows us to improve the service we provide to our clients.
Is there a further matter that you require assistance with?
Regards
Sanlam Client Care
Thank you for your message.
We have relayed your review to the team responsible for the telephony processes of the Client Care Centre.
Your review is appreciated as it allows us to improve the service we provide to our clients.
Is there a further matter that you require assistance with?
Regards
Sanlam Client Care
Sanlam's reply04 Jan 2026, 09:57
Official
Good morning, Ian
Thank you for your message.
We have relayed your review to the team responsible for the telephony processes of the Client Care Centre.
Your review is appreciated as it allows us to improve the service we provide to our clients.
Is there a further matter that you require assistance with?
Regards
Sanlam Client Care
Thank you for your message.
We have relayed your review to the team responsible for the telephony processes of the Client Care Centre.
Your review is appreciated as it allows us to improve the service we provide to our clients.
Is there a further matter that you require assistance with?
Regards
Sanlam Client Care
Sanlam's replyOfficial
12 Jan 2026, 09:21Good morning, Ian
We have received feedback that initial contact was made with you and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that initial contact was made with you and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply12 Jan 2026, 09:21
Official
Good morning, Ian
We have received feedback that initial contact was made with you and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that initial contact was made with you and that you are being assisted.
Regards
Sanlam Client Care