JM
Joyce M

1 reviews | Active since Sept 2020

22 Sept 2022, 17:37

USELESS AND ***********

USELESS AND *********** My claim no is ***5- It was allocated to one Mr Mphephu Sathekge. (Employees Benefit Specialist North Freestanding) I resigned in November 2021; the transit my funds to the new employer was only done on the 25th of May 2022 , that is 6 months later! In July when I was submitting my returns ; SARS rejected it and said that the amounts does not correspond and that the year of assessment must be corrected as well. I have been contacting the administrator since that day in July via telephones; emails he just ignored me. Now we are running out of time before the closing date at SARS still no help. This is very frustrating for me and Sanlam just doesn’t care!!!!!!!

0
Replies (2)
Sanlam
Sanlam's reply23 Sept 2022, 09:37
Official
Good day Joyce

We are very sorry to hear this and have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply23 Sept 2022, 12:16
Official
Good day Joyce

We have received confirmation that Sanlam Corporate has contacted you.

Regards
Sanlam Client Care