AM
Andy M

1 reviews | Active since Nov 2011

10 Dec 2015, 18:19

Useless admin and service

I am both a shareholder and policyholder at Sanlam and wish to place on record how irritated I am with the *********** administration of the organisation.<br> On the shareholders side I keep getting mails from [Email Removed] to update my banking details and call centre numbers that do not correspond with the listed numbers on the South African site and looks very suspicious to say the least. Then the mail asks you to give highly confidential banking details to a call centre agent when every company on the planet is telling people not to give out banking details over the phone.<br> Then on the policy side, I keep getting very irritating mails from Sanlam in respect of a PPS policy asking for records to be updated. All these records are full updated on PPS but I must go and do Sanlams admin because they are too lazy to do the work and on top of this they earn a fee or commission for the policy. I wish I was able to run a business where you clients pay and do all the work for you.<br> I could go on about my insurance policy as well but I will leave it there before I blow a gasket thinking about it. For other investors perhaps one should think about using a different company.

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Replies (1)
Sanlam
Sanlam's reply10 Dec 2015, 18:22
Official
Hello Andy16,

We acknowledge receipt of your complaint and will investigate it urgently tomorrow and then give feedback to you.
Regards
Client Relations

Best regards,