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Zolisa D

1 reviews | Active since Jun 2017

10 Jul 2025, 12:11

Urgent Follow-Up: Proof of Payment Letter for Transfer to Momentum

Dear Sanlam Team,

I am following up again regarding the funds that were meant to be transferred to Momentum. One of your agents confirmed that the funds were paid out on the 22nd of June, along with my cash withdrawal claim.

However, I have since been in contact with Momentum, and they have advised that they have not received a Proof of Payment letter from Sanlam. They require this document to confirm that the funds were transferred and to ensure proper allocation to the correct investment pockets.

Momentum has also indicated that Sanlam is aware of this requirement, yet the payment letter has still not been sent.

Could someone from your team please treat this matter as urgent and assist by sending the Proof of Payment letter to Momentum as soon as possible

0
Replies (9)
Sanlam
Sanlam's reply10 Jul 2025, 12:40
Official
Good day Zolisa

We apologise for your service experience and have requested the responsible department to look into the matter and assist you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply10 Jul 2025, 14:48
Official
Hello Zolisa

We have received confirmation that Sanlam Corporate has been in touch with you via email and you have been assisted.

Regards
Sanlam Client Care 
ZD
Zolisa D's update10 Jul 2025, 14:59
Reviewer Update
I have rep**** as I am still not satisfied with the outcome. I’m currently waiting for the email that was sent to Momentum to be forwarded to me so I can confirm that it was indeed sent.

Sanlam
Sanlam's reply10 Jul 2025, 15:10
Official
Thank you for your feedback.

Regards
Sanlam Client Care
ZD
Zolisa D's update15 Jul 2025, 14:20
Reviewer Update
Hi Sanlam

I have just confirmed with Momentum regarding my funds, and they have advised that they have not yet received the letter from Sanlam and the proof of payment indicating that the funds have been transferred to them.

Could you please urgently send this information to *** and copy me at ***
Sanlam
Sanlam's reply15 Jul 2025, 14:27
Official
Hello Zolisa

We have relayed your request to Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply16 Jul 2025, 13:32
Official
Hello Zolisa

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
ZD
Zolisa D's update16 Jul 2025, 13:50
Reviewer Update
I am extremely frustrated and concerned about the ongoing issues with the transfer of my retirement funds. I have just received communication stating that my funds were not transferred to Momentum as expected, but instead to an entity called FUNDATWORK. I am unfami**** with this organization and have no idea why my funds would be sent there.

To clarify, I had Momentum complete a transferee form and submitted it with the request that my funds be transferred to Momentum under my current employer. Despite this, the transfer has still not been completed correctly.

I urgently need a clear and detailed explanation of the following:

  1. Where exactly have my funds been transferred?
  2. Why were they not transferred to Momentum as instructed?
  3. What is FUNDATWORK and why are they involved in this process?
  4. What steps are being taken to resolve this and ensure my funds are correctly allocated?

Please treat this matter with urgency. I expect a prompt and thorough response, as this delay and miscommunication are unacceptable.
Sanlam
Sanlam's reply16 Jul 2025, 14:03
Official
Good afternoon Zolisa

We have responded to your new Hellopeter review and have arranged for Sanlam Corporate to contact and assist you.

Once they have contacted you, we will confirm this with you under the new review.

Regards
Sanlam Client Care