Urgent Follow up on claim

Dear Sanlam Claim department

I am writing to follow up on a claim I submitted on the 5th of May 2025 . On 18 May I was contacted by forensics department on behalf of Sanlam and Capitec . Since then I have been receiving SMSes stating that Sanlam is waiting for an Inquest report to proceed with my claim . The detective who signed the claim reports has confirmed in an affidavit that “There is no inquest report available at this stage because the suspect remains unknown, and therefore the inquest verdict is not yet available” . This affidavit was submitted to Sanlam to clarify the situation . When can I expect my claim to be finalised and have the money released.

It is deeply concerning that the claim is being delayed due to a report that cannot exist under these circumstances , and the fact that of all the claimants who claimed for the same deceased individual it is just my sister and I that have been asked to submit this inquest report. This inconsistency is troubling and makes me question the fairness and transparency of the claims process. Please treat this matter as urgent and provide an update at your earliest convenience.