Urgent: False Arrears Listing – Inaccurate Credit Reports

Urgent: False Arrears Listing – Inaccurate Credit Reports

I am extremely disappointed with the service and administrative accuracy of Sanlam Money. I recently discovered that Sanlam has listed my credit card account as being one month in arrears. This information is completely false and inaccurate. I have consistently paid my account on time and in full every month. Despite my perfect payment history, this error has been reported to the credit bureaus, negatively impacting my credit score and financial standing. I demand that Sanlam Money rectifies this immediately by updating my profile across all credit bureaus to accurately reflect my payment history as up-to-date. I expect a swift resolution and confirmation that these corrections have been submitted to the relevant authorities.

If Sanlam does not respond quickly, you should officially lodge a dispute via the TransUnion Dispute Portal or the Experian Dispute Page. Contact the Ombudsman: If the issue remains unresolved after 20 business days, you can escalate the matter to the Ombudsman for Banking Services.