Urgent Concern: Delay in Death Claim Payout

Hi Sanlam,

I am writing to express my deep dissatisfaction with the handling of my mother’s claim following the death of her husband, my father.

My mother has been in contact with your offices on multiple occasions in an attempt to process this claim, yet she has received no meaningful assistance or resolution. It is extremely concerning that premiums were collected from her and my father every single month without fail, but when it comes time for Sanlam to honour the policy, the process has become unnecessarily difficult and prolonged.

This delay is causing additional stress during an already painful and emotionally exhausting period for our family. We are grieving, and at the same time we are being forced to contend with what feels like avoidable delays in paying out what is rightfully due.

I ask that this matter be treated with urgency and compassion, and that my mother be assisted immediately so the claim can be finalised without further delay.

Please do better. This is not the level of service one expects at such a sensitive time.

I look forward to your prompt response and resolution.

Kind regards, Siyabulela Mtuli