Urgent Complaint Regarding Delayed Withdrawal Payment

Dear Sanlam Complaints Team,

I am writing to formally express my deep frustration and dissatisfaction with the handling of my withdrawal claim. My name is Katleho Molepo, and I was retrenched in November 2024. My employer submitted my withdrawal request on 06 January 2025, yet despite multiple follow-ups, I have still not received my payment.

When I initially inquired, I was informed that the process would take 30 days. However, this timeframe has long passed, and I continue to experience delayed responses, contradictory information, and an overall lack of professionalism from your customer service team.

I have spent over R200 on airtime trying to reach your representatives, only to be met with inconsistent updates or no response at all. This not only reflects a lack of competence but also demonstrates a complete disregard for the financial and emotional stress caused by these delays.

I demand urgent intervention to resolve this matter immediately. Kindly provide me with a detailed status update on my withdrawal and an exact payout date by close of business tomorrow. Failure to do so will leave me with no choice but to escalate this matter further.

I expect better service from a company of Sanlam’s stature, and I trust you will rectify this issue without further delay.

Sincerely, Katleho Molepo