Urgent Complaint: Lack of Response and Inaccessible Support Channels

I am writing to formally raise a complaint regarding my inability to access support or receive assistance with my query.

Over the past few days, I have made multiple unsuccessful attempts to contact Sanlam through various channels, including:

Several phone calls, where I was unable to get through or receive assistance;

Two emails sent, both of which have gone unanswered;

Attempts to use the WhatsApp/digital support agent, which unfortunately has limited options and does not accommodate my specific query.

It has now been over 48 hours since my initial email, and I have still not received any acknowledgement or response. This lack of communication is extremely frustrating and concerning, especially as I urgently need clarity regarding my matter.

At this stage, I am left questioning whether my query is being attended to at all, as all available communication channels appear ineffective or inaccessible.

I request:

Immediate acknowledgement of this complaint;

A response addressing my original query as soon as possible;

Clarification on the appropriate communication channel for matters that fall outside the standard digital agent options.

Please treat this matter as urgent and advise on next steps.

Kind regards, ***