PW
Paul W

1 reviews | Active since Mar 2021

17 Mar 2025, 12:42

Urgent Assistance Required – Provident Fund Withdrawal

Dear Sanlam Representative/Customer Support,

I urgently need assistance regarding my provident fund withdrawal. I need a clear and detailed update on how much longer the process will take, including specific dates for when I can expect the payout.

I have tried multiple times to reach Sanlam through phone calls, emails, and WhatsApp, but I either get no response or am left on hold for hours. For example, I sent a query via WhatsApp a month ago and have still not received a reply. This lack of communication is extremely frustrating, especially as I am in desperate need of these funds to support myself.

Please provide me with an estimated date for when my provident fund will be paid out. I would appreciate urgent feedback.

Thank you.

Kind regards,

0
Replies (5)
Sanlam
Sanlam's reply17 Mar 2025, 12:52
Official
Good day Paul

We are sorry to learn that you have not yet been assisted and have arranged for urgent assistance from Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply17 Mar 2025, 14:49
Official
Hello Paul

We have relayed your message to Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply18 Mar 2025, 13:22
Official
Good afternoon Paul

We have received feedback that Sanlam Corporate has been in touch with you.

Regards
Sanlam Client Care
PW
Paul W's update18 Mar 2025, 13:52
Reviewer Update
Good afternoon, yes they have been in contact with me and a lady by the name of Masego from the complaints department has been extremely helpful with the whole process, thank you.
Sanlam
Sanlam's reply18 Mar 2025, 13:54
Official
Hello Paul

Thank you for the feedback.

We really appreciate it.

Regards
Sanlam Client Care