Urgent Assistance Required for Pension Withdrawal

My name is Lorraine (ID: ***). I have been querying my pension withdrawal with Sanlam for weeks. I’ve sent emails, written complaints, and contacted agents on Facebook. Every time, I’m told someone will call me, but up until today, no one has reached out.

My pension withdrawal has already exceeded the 30-working-day period, and I still haven’t received my money. I am a chronic patient, and this delay has severely impacted my ability to access the medical care I urgently need.

This situation is devastating as I have children with health issues who depend on me for care, but I can’t provide for them because of Sanlam’s lack of prioritization for its members. Despite making countless calls and reaching out in various ways, I feel ignored and hurt by this treatment.

Please, I urgently need assistance from the pension withdrawal team. My contact number is ***. This matter is critical, and I hope someone from Sanlam will take immediate action to resolve it.