FS
Faywin S
1 reviews | Active since Aug 2019
20 Jul 2024, 09:05
Upset
Good day My name is Faywin Stellenberg,I opened a policy with assupol about 3 months ago while I was doing my training in Kimberley and never received any policy number or whatsoever and they started debiting my account. I would please like someone to contact me Asap for cancellation my contact is *** or if they cancel it on their side i would really appreciate it
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
22 Jul 2024, 06:01Dear Faywin, we have received your review and will attend to it urgently. Sincerest apology for any frustration caused by the undelivered policy contract. Regards, Assupol Complaints Manager
Sanlam's reply22 Jul 2024, 06:01
Official
Dear Faywin, we have received your review and will attend to it urgently. Sincerest apology for any frustration caused by the undelivered policy contract. Regards, Assupol Complaints Manager
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Faywin S's updateReviewer Update
22 Jul 2024, 10:16Good day
I am not interested in the policy anymore please i want to cancel it can someone contact me i want this policy cancelled
I am not interested in the policy anymore please i want to cancel it can someone contact me i want this policy cancelled
FS
Faywin S's update22 Jul 2024, 10:16
Reviewer Update
Good day
I am not interested in the policy anymore please i want to cancel it can someone contact me i want this policy cancelled
I am not interested in the policy anymore please i want to cancel it can someone contact me i want this policy cancelled
Sanlam's replyOfficial
22 Jul 2024, 10:21Noted, we will request our admin team to process the cancellation
Sanlam's reply22 Jul 2024, 10:21
Official
Noted, we will request our admin team to process the cancellation
Sanlam's replyOfficial
22 Jul 2024, 10:41We have sent your cancellation request to our admin team to process within 7 working days.
Please send us a recent, clear copy of your bank statement to request a refund of the premiums, for the cancellation in cooling off period. We can unfortunately not refund back to your salary.
Please send us a recent, clear copy of your bank statement to request a refund of the premiums, for the cancellation in cooling off period. We can unfortunately not refund back to your salary.
Sanlam's reply22 Jul 2024, 10:41
Official
We have sent your cancellation request to our admin team to process within 7 working days.
Please send us a recent, clear copy of your bank statement to request a refund of the premiums, for the cancellation in cooling off period. We can unfortunately not refund back to your salary.
Please send us a recent, clear copy of your bank statement to request a refund of the premiums, for the cancellation in cooling off period. We can unfortunately not refund back to your salary.
Sanlam's replyOfficial
22 Jul 2024, 11:12We need the bank statement of the account a refund can be paid to, as we are not able to refund back into your salary.
Sanlam's reply22 Jul 2024, 11:12
Official
We need the bank statement of the account a refund can be paid to, as we are not able to refund back into your salary.
Sanlam's replyOfficial
22 Jul 2024, 11:20Please see the direct e-mails we sent to you from e-mail address ***
Sanlam's reply22 Jul 2024, 11:20
Official
Please see the direct e-mails we sent to you from e-mail address ***
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Faywin S's updateReviewer Update
22 Jul 2024, 14:07Thank u I've forwarded my proof of account is it ok
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Faywin S's update22 Jul 2024, 14:07
Reviewer Update
Thank u I've forwarded my proof of account is it ok
Sanlam's replyOfficial
22 Jul 2024, 14:32Yes, thank you
Sanlam's reply22 Jul 2024, 14:32
Official
Yes, thank you