************ business practices at Sanlam

<p>I have been a client with SANLAM for over 15 years. </p> <p> </p> <p>In September, SANLAM debited my account on the 16th. In October SANLAM debited my account double stating that they have no records of the September debit order although in my account it was clearly showing.</p> <p> </p> <p>I explained to SANLAM that I am on maternity leave with a baby less than 1 month and that it was difficult for me to go to town to request a bank statement and that surely their systems must have a way of recording. My pleas fell on deaf ears. I eventually located the bank statement a week later and emailed to SANLAM. </p> <p> </p> <p>On receipt of my email; SANLAM now says they acknowledge that they debited twice but are unable to refund me until I now send them a written declaration that there are funds in my account.</p> <p> </p> <p>In my view, these are delay tactics. I now need to find a baby sitter again and go to town in order to write, sign and scan a declaration to SANLAM in order to get my money back?!? This is in addition of the effort I made in the last week to request a bank statement to prove that the debit order was processed by them. </p> <p> </p> <p>Why does a big organisation such as SANLAM unable to keep trackids of debit orders they make on client accounts? Why do they request clients to send them bank statements now? Why on admission ofor debitting my account twice am I not being refunded money due to me? Why is SANLAM treating a client of SO many years with so badly and getting away with it????</p>