Unsatisfied with Sanlam Credit Card

I have had my Sanlam Money Saver credit card for the past month or so now, and during the entire period I have been unable to access the Sanlam portal. I am unable to check balances, access my cashback savings on the card or anything related. I have tried contacting sanlam on multiple platforms and every time, I've been directed to another department. This has been going on for weeks and nothing has come of it.