Unsatisfied

Hello,I had a trust fund acc with Sanlam and it was terminated last year April as I have reached maturity age, a lump sum was paid in my acc .On October last year a requested my statement for my records and the said I must sent in an email,I did that they said they can't send statement on any email,so I created another email as I was using my sister's email, they did not respond until I called in today the lady who assisted me said the acc has been terminated which means there will be no statement because there is no funds in my acc,yes there is no funds all I asked was a statement to see things were it seems like its a problem