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Sinenhlanhla B

1 reviews | Active since Jun 2025

16 Jun 2025, 11:41

Unsatisfied Customer

I will never recommend them, I was given a waiting period for 30 days to receive my Provident Fund but till this day I haven't received it. I try calling them you wait on the que for more than 30min but still you don't get assisted.

0
Replies (5)
Sanlam
Sanlam's reply17 Jun 2025, 07:46
Official
Good day Sinenhlanhla

Please send us a private reply with your ID number.
 
On receipt of this information, we will escalate the matter for assistance.  
 
Kindly note that we will use the information you provide only to assist you with this matter.
 
Regards
Sanlam Client Care
Sanlam
Sanlam's reply17 Jun 2025, 08:30
Official
Hello Sinenhlanhla

Thank you for providing us with the information. We have escalated the matter to Sanlam Corporate for assistance. 

Regards
Sanlam Client Care
SB
Sinenhlanhla B's update19 Jun 2025, 15:24
Reviewer Update
Dear Sanlam client care

I have not received any feedback or communication since providing my ID number as per your request. You are so quick to respond when we need to join but as soon as we are clients you slack.
Sanlam
Sanlam's reply19 Jun 2025, 15:28
Official
Good afternoon, Sinenhlanhla

We apologise for your service experience and have requested assistance from the relevant department. 
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply21 Jun 2025, 11:09
Official
Good day Sinenhlanhla

This is to confirm that you have been contacted via call and email. Please respond to the email for further assistance.
 
Regards
Sanlam Client Care