Unsatisfied client, shocking service

I am writing to advise how shocking the service is for Sanlam Gap cover I submitted 2 claims beginning February following the claims instruction only to find out that the email address on the claims form is not the correct one, had to re-submit both my claims to another email address and have been phoning every week for over a month now and what all I get told it has been sent for processing with no feedback what do ever when your message on the phone says 7 - 10 business days. I have even asked for a team leader to call and still waiting, this is totally unacceptable.