Unsatisfactory service

I logged a complaint with Sanlam in November 2024 but it was not resolved until now, I decided to lodge it with Sanlam rehabilitation last month but still there is no resolution. Here is the complaint I took funeral policy for my family along the way I find out that there is no cashback option, then I went to Sanlam offices in Mthatha to enquire about this and it was resolved. Now the is that I noticed that the payout amount was not discussed with me,(the amount allocated to the members) then I went to the branch asking them to cancel the policy at the same time I lodged a complaint regarding this. But up to this moment it's not resolved.