Unsatisfactory Service

Item: Sanlam
Rating: 1
Author: Mandisa D

My husband lost his job beginning of August, we have claimed his providend fund from Sanlam since beginning of September with no feedback. I'm disappointed at their service because they don't even update us, we literally go from family member to family member just to have food for the kids.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

14 Oct 2024, 07:37

Good day Mandisa
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply14 Oct 2024, 07:37

Official

Good day Mandisa
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Mandisa D's updateReviewer Update

15 Oct 2024, 07:21

24 hours later and still no feedback.

Mandisa D's update15 Oct 2024, 07:21

Reviewer Update

24 hours later and still no feedback.

Sanlam's replyOfficial

15 Oct 2024, 07:28

Good morning Mandisa

Sanlam Corporate will be in touch with you once they have investigated the matter.

Regards
Sanlam Client Care

Sanlam's reply15 Oct 2024, 07:28

Official

Good morning Mandisa

Sanlam Corporate will be in touch with you once they have investigated the matter.

Regards
Sanlam Client Care

Sanlam's replyOfficial

17 Oct 2024, 15:07

Good afternoon Mandisa

We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you.

Regards
Sanlam Client Care

Sanlam's reply17 Oct 2024, 15:07

Official

Good afternoon Mandisa

We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you.

Regards
Sanlam Client Care