Unsatisfactory Experience and failure to execute instructions

I am extremely disappointed with the service I received from Sanlam. My experience has been frustrating and consistently below expectations. Communication has been poor.

I submitted my documents a month ago and received a confirmation SMS that documents have been received and should be resolved within 30 days and after more than 30 days later nothing has happened so I called Sanlam this morning and waited over 30 minutes on the line to finally speak to a consultant who then tells me that my request has not been processed.

As a customer, I expected reliability, efficiency, and respect—none of which I experienced during my time with this institution. The only option available for me now is to terminate my relationship with Sanlam.

I would not recommend Sanlam] to anyone looking for dependable financial services or responsive customer support.