MP
Melis P
1 reviews | Active since Sept 2024
10 Sept 2024, 16:01
Unresponsive administrative systems and user friendliness
They are making it extremely difficult to update my personal details. Why would you allow changes to be made via whatsapp and secure services if the functionality is not working? Its ridiculous!!!
Your two pot form request functionality is also non-existant.
I need you to contact me to update my address, work details and tax number. I also want two pot withdrawal forms as my husband already received his 2 weeks ago.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
10 Sept 2024, 16:06Good day Melis
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 16:06
Official
Good day Melis
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Sept 2024, 14:21Good afternoon Melis
We have received feedback that Sanlam Corporate has sent you an email.
Please be so kind as to respond to it.
If the Two-pot withdrawal you are wanting to do is from a retirement annuity policy, please let us know on this platform.
Kindly then also inform us whether you have, in the meantime, received the withdrawal form.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Please be so kind as to respond to it.
If the Two-pot withdrawal you are wanting to do is from a retirement annuity policy, please let us know on this platform.
Kindly then also inform us whether you have, in the meantime, received the withdrawal form.
Regards
Sanlam Client Care
Sanlam's reply18 Sept 2024, 14:21
Official
Good afternoon Melis
We have received feedback that Sanlam Corporate has sent you an email.
Please be so kind as to respond to it.
If the Two-pot withdrawal you are wanting to do is from a retirement annuity policy, please let us know on this platform.
Kindly then also inform us whether you have, in the meantime, received the withdrawal form.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Please be so kind as to respond to it.
If the Two-pot withdrawal you are wanting to do is from a retirement annuity policy, please let us know on this platform.
Kindly then also inform us whether you have, in the meantime, received the withdrawal form.
Regards
Sanlam Client Care