NI
Nina I
1 reviews | Active since Nov 2017
31 Mar 2021, 08:35
Unresolved UEP Claim
I submitted the requested documents for a UEP claim on the 8th of March and received confirmation of receipt on the 11th of March. It is now the 31st and no one is getting back to me. Calls aren't being resolved as I'm told to email my query and emails are just blatantly ignored. When I asked for a manager I was told that Ngceba Sulungwa-the same person ignoring all my correspondence is the manager. How disgusting that you run a business that treats orphans with such disregard.
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Replies (3)
Sanlam's replyOfficial
31 Mar 2021, 09:03Dear Nina
We acknowledge receipt of your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you shortly.
Kind regards
Client Relations
We acknowledge receipt of your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you shortly.
Kind regards
Client Relations
Sanlam's reply31 Mar 2021, 09:03
Official
Dear Nina
We acknowledge receipt of your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you shortly.
Kind regards
Client Relations
We acknowledge receipt of your complaint.
The matter has been referred to the relevant department for urgent handling.
Their office will be in contact with you shortly.
Kind regards
Client Relations
NI
Nina I's updateReviewer Update
13 Apr 2021, 14:13It's the 13th of April and this issue is still not resolved.
NI
Nina I's update13 Apr 2021, 14:13
Reviewer Update
It's the 13th of April and this issue is still not resolved.
Sanlam's replyOfficial
13 Apr 2021, 14:31Dear Nina
We have forwarded your matter to the relevant department for further handling.
Kind regards,
Sanlam Client Relations
We have forwarded your matter to the relevant department for further handling.
Kind regards,
Sanlam Client Relations
Sanlam's reply13 Apr 2021, 14:31
Official
Dear Nina
We have forwarded your matter to the relevant department for further handling.
Kind regards,
Sanlam Client Relations
We have forwarded your matter to the relevant department for further handling.
Kind regards,
Sanlam Client Relations