Unresolved complaint

After a confirmed active policy, Shalima rejected my claim for no valid reason,a complaint was lodged and it was handled by Ann Mokhethi who took 3 weeks to give response while the prescribed period is 10 working days and she further **** and said that the was no delay in resolving the complaint. The matter was then escalated to Sanlam arbitrator Marcelino Mcgregor who also overlooked the nature of the initial complaint and took the side of his colleagues by agreeing with their miscarriage of justice. The dispute is now referred to the ombudsman for a just resolution.