Unresolved claims

Dear Sanlam Complaints Department, I am writing to formally complain about the delay in processing my mother’s beneficiary claim following the death of her father, who was a police officer and had registered her as a beneficiary. My grandfather passed away approximately five to six years ago. My mother reported the claim at a Sanlam office and was requested to submit several documents, including her ID copy and affidavits. She submitted all the requested documentation, but to date, she has not received any proper feedback or resolution regarding the claim. It is extremely concerning that the matter has remained unresolved for almost five to six years despite the required documents being submitted. Please urgently investigate this matter and provide us with: The current status of the claim; An explanation for the lengthy delay; Confirmation that all submitted documents were received; and The next steps required to finalise the claim. We would appreciate a written response as soon as possible. Kind regards, Marubini