Unreliable funeral company

I am very disappointed and utterly ashamed to be a member of assupol life. Their adverts are so lovely, one would think their services are the best. I'm writing on my cousin's hello Peter account. As she told me about hello peter. My name is Dineo Motseothata and my mom passed on Wednesday 10 November. What a devastating time for me and my family. My mom has had a funeral policy with assupol for the longest time. We turn to assupol for assistance, the First thing they says, is that my mom's policy was going to mature on the 25th of November so they cannot payout now. Mind you the premiums for November have been paid the policy is uptodate. They even went to extend of saying they will rather pay half the cover. What was the use of even having a funeral cover with a so called trusted company if the company is only going to disappoint you when you need them the most. The time I needed the most sympathy and heart felt comfortable Assupol rejects my claim with invalid reasons. Please help😞😞😞 my number is+***6 and the policy and claim number is Policy Number: AL***.... Premium reference number: ***. I have no words for the service I received. I thought assupol as a reliable and trusted company.