AJ
Audrey J
1 reviews | Active since Feb 2019
24 Jun 2025, 18:32
Unreliable financial information readily available
Sanlam money saver service is pathetic, however is it impossible to provide my latest statement on my account. This evening I made another enquiry after Friday and still the latest statement available dated 12 May 2025. Since 17 June 2025 I hade double payments deducted from my account and I can't confirm if all the reversals was done. Every time I use my card since Saturday all transactions are declined. Sanlam will hold me accountable to do the repayments but as the service provider they are not able to provide a latest statement. After enquiry my account and ask for a settlement on my account they can provide a settlement letter within 24 hrs but is not able to provide an updated statement to date available is still dated 12 May 25.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
24 Jun 2025, 18:43Good evening, Audrey
We apologise for your service experience and have requested the responsible department to look into the matter and contact you in the morning.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you in the morning.
Regards
Sanlam Client Care
Sanlam's reply24 Jun 2025, 18:43
Official
Good evening, Audrey
We apologise for your service experience and have requested the responsible department to look into the matter and contact you in the morning.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you in the morning.
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Jun 2025, 10:54Good day Audrey
This is to confirm that you have been contacted via email.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email.
Regards
Sanlam Client Care
Sanlam's reply25 Jun 2025, 10:54
Official
Good day Audrey
This is to confirm that you have been contacted via email.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email.
Regards
Sanlam Client Care
AJ
Audrey J's updateReviewer Update
01 Aug 2025, 18:00With numerous calls for the passed 3 weeks to provide a letter as proof that my account is close the consultant/s is still not able to provide the simple request of a proof.. after phoning today for the 3rd week only to find out my account is still not closed. The service is beyond pathetic and to have consultants who is not able to assist with a request. I regret the decision made to sign up for the Sanlam money saver a few years ago...no information is readily available to monitor your account which is unacceptable.
AJ
Audrey J's update01 Aug 2025, 18:00
Reviewer Update
With numerous calls for the passed 3 weeks to provide a letter as proof that my account is close the consultant/s is still not able to provide the simple request of a proof.. after phoning today for the 3rd week only to find out my account is still not closed. The service is beyond pathetic and to have consultants who is not able to assist with a request. I regret the decision made to sign up for the Sanlam money saver a few years ago...no information is readily available to monitor your account which is unacceptable.
Sanlam's replyOfficial
01 Aug 2025, 18:30Good evening Audrey
We are sorry to learn that this matter has still not been resolved and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that this matter has still not been resolved and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply01 Aug 2025, 18:30
Official
Good evening Audrey
We are sorry to learn that this matter has still not been resolved and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that this matter has still not been resolved and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Aug 2025, 10:14Good day Audrey
This is to confirm that you have been contacted for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted for further assistance.
Regards
Sanlam Client Care
Sanlam's reply04 Aug 2025, 10:14
Official
Good day Audrey
This is to confirm that you have been contacted for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted for further assistance.
Regards
Sanlam Client Care
AJ
Audrey J's updateReviewer Update
04 Aug 2025, 10:24Yes, but still not resolved and awaiting on response as the consultant could not respond to my queries.
AJ
Audrey J's update04 Aug 2025, 10:24
Reviewer Update
Yes, but still not resolved and awaiting on response as the consultant could not respond to my queries.
Sanlam's replyOfficial
05 Aug 2025, 08:21 Good day Audrey
This is to confirm that you have been contacted. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply05 Aug 2025, 08:21
Official
Good day Audrey
This is to confirm that you have been contacted. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted. Please respond to the email for further assistance.
Regards
Sanlam Client Care