Unreliable Company

This is the fourth time since I've been writing a review. I've been waiting for a response since forever. From the 19th of January since I have requested a withdrawal from my trust account. I've received different feedback from different people. Some saying I will get my money by the end of the week. Some said my account is under investigation. I didn't receive my monthly allowance last month. I wrote a review about that and that's when my supposed account administrator said he will make sure I receive my monthly payment. I did receive the money and he said that for the money to reflect it has to take 3 to 5 working days. I've been waiting since then until now. I tried to call him from his landline and his personal phone but I received nothing from him. I've been depressed for a long time because I truly need that money. I explained to him that this is an emergency. If something happened to me he would have been rejoicing because I told him how important this is to me. Please stay away from Sanlam because you will end up like me. Constantly crying with no help whatsoever. You'll end up having negative thoughts. I've been patient and that's hws made me look like a fool to them. I've tried to find any possible reason as to why I'm being treated like this but I haven't found any. Please stay away from Sanlam for your own peace of mind. Mr Chris Mwalo doesn't take me seriously. I tried calling him. Last week when I called they said he was in a meeting and he will get back to me once he's done. To this day I haven't received any response from him. Please please please I beg of you to stay away from Sanlam. They treat people like garbage.